Frequently Asked Questions
Everything you need to know about our gear, shipping, and the Deus way of life.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your delivery's progress.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that custom-built items or final sale products are not eligible for return unless they are faulty.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. As our garments range from slim to relaxed fits, we recommend comparing our measurements against a similar item you already own for the best fit.
Do you ship internationally?
Yes, Deus Ex Machina ships to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your destination and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay. In select regions, interest-free installment plans may also be available.
Are your products covered by a warranty?
We stand by the quality of our craftsmanship. All apparel and accessories are covered against manufacturing defects for 90 days from the date of purchase. This does not cover standard wear and tear or damage from misuse.